Terms of Service
These Terms govern Small and Pro tier subscriptions. Enterprise customers are governed by a signed MSA.
1. The Service
Auroa LLC provides a hosted platform for residential-care facilities to log workforce activity, notify family members, and produce internal reports. The Service is a record-keeping and communication tool. Auroa does not provide medical advice, diagnosis, or treatment.
2. Account
You must be 18+ and authorized to bind the facility you represent. You are responsible for safeguarding credentials and providing accurate licensed-bed capacity.
3. Fees, communications, and storage
Fees are based on the subscribed facility tier, tracked worker folders, facility count, and optional services. Standard operational alerts, automation notices, secure access codes, and family communications do not carry a separate per-message SMS surcharge unless a signed order form says otherwise. Carrier accounting may track SMS at $0.06 per segment, and secure vault overage may be measured at $0.05 per active file after 50 included files. Fees are non-refundable. We may change prices with 30 days' notice.
4. Acceptable use
You may not violate any law, enter data without required consent, reverse-engineer or disrupt the Service, resell without consent, or upload infringing content.
5. Your data & encryption
You own your data. Resident-level fields are encrypted client-side with a passphrase only you hold. Auroa cannot recover this passphrase. If lost, encrypted data cannot be recovered.
6. No audit or compliance guarantee
Auroa is a workforce, logging, and notification tool — not a regulatory-compliance product. We make no guarantee that using the Service will help you pass any state survey, federal inspection, CMS audit, OSHA inspection, state licensing audit, or accreditation review. You are solely responsible for your regulatory compliance, audit preparation, audit outcomes, and any deficiencies, citations, fines, penalties, or loss of license. You waive any claim against Auroa arising from a failed or adverse audit, inspection, or survey.
7. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind. It is not a medical device.
8. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Our total aggregate liability will not exceed the amount you paid Auroa in the 3 months preceding the event.
9. Termination
You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing cycle. On termination, your data is available for export for 30 days and then permanently deleted.
10. Governing law
Wyoming law governs. Disputes are resolved by binding arbitration in Cheyenne, Wyoming under AAA rules. You waive jury trial and class actions.
11. Contact
Auroa LLC · 8310 Montgomery Village Ave., Suite #300, Gaithersburg, Maryland 20879 · support@auroa.io